1. The chances of consuming more than one incident in the case of supporting modules as we may require more time studying its functionality. Therefore, the chances of consuming more incidences will be high.
2. The standardized time allocation for an incident is one hour and if it exceeds the time range each additional hour will be considered as an incident.
3. Cybrosys Technologies offer multiple support plans for businesses who need a robust, foolproof, and reliable ERP system for their
business efficiency and productivity. Cybrosys Support Plans offer highly responsive technical support, implementations, post-installation
support, and more. Our flexible support plans are intelligently crafted that you pay only for the services you need and the time we spend addressing your ERP issues.
4. Cybrosys provide remote Odoo support via text, telephone or screen sharing within the agreed response times. The Support Mediums
include:
- Email
- Telephone
- Skype
- Team viewer
- Zoom
- Anydesk
- Hangout
5. Cybrosys support period starts soon after the successful payment from the customer. The work commences from the date of
amount received from the customer.
6. Cybrosys Odoo support services will be only applicable for the all versions of Odoo. Support area includes:
- Odoo user functional training
- Odoo functional assistance
- Odoo technical guidance
- Bug fixing
7. To enable Cybrosys to respond towards certain Odoo problems, Cybrosys may require that customer furnish Cybrosys
with a test case and sufficient documentation to allow recreation of the Odoo problem.
8. The customers are responsible for maintaining an appropriate connection to the Internet or your telecommunication
medium in order to avail remote support service from Cybrosys.